Downloading Frequently Ask Questions and Help

Are Sony Music Store downloads compatible with my computer? (Back to Top)
All Sony Music Store songs are MP3 files. This means they can be enjoyed on any computer or portable device without restriction.

Here is a breakdown of the System Requirements your PC should conform to in order to download music from our site:


Internet Connection: High Speed DSL or Broadband.

Media Player: Any

Optimal Internet Browser: Internet Explorer 5+ or Firefox 1.5+.

Other: Flash 8 installed, Cookies should be enabled.

If your system conforms to the above specification and you are still having issues, please email customer support at:
sonysupport@hipdigital.com.

How can I find a file once it has been downloaded?(Back to Top)
To find a file once it has been downloaded, use the Search or Find option on your computer to locate the file. To bring up the search window click on the "Start" button and choose Search, or click on My Computer on the desktop and double click on the hard drive, or press Ctrl-F. Type *.mp3 in the search box that appears, and it will find all MP3 song files on your computer. The file you just downloaded should be amongst the files listed.

The song I selected did not download to my computer. (Back to Top)
This may be due to an intermittent problem. Try accessing the song through your Order History. If the problem still persists, please contact sonysupport@hipdigital.com.

How many times can I download a song? (Back to Top)
You may download songs only once. If, while downloading, your download count was decremented, but you cannot find the file on your system please contact sonysupport@hipdigital.com.

The song stops playing and then starts again throughout it's entirety. (Back to Top)
This happens with dial-up connections because your connection can’t get the song data as fast as it’s being played. Download the song completely, before playing it to avoid this situation.

If the song has been downloaded and the issue persists, you may have too many applications running simultaneously. Free up some processing power by closing some applications, and attempt playing the song again.

Time required to download music (Back to Top)
The time required to download music to your computer depends on a variety of factors including the size of the file and the speed of your Internet connection. File size depends on whether the file is a single track or an entire album. While the typical download rates for a 4 minute MP3 track 10 MB in size will vary, average estimated download speeds are the following for the internet connections below:

56k modem: 24:57
DSL/Broadband/Cable (256 Kb): 5:27
DSL/Broadband/Cable (512 Kb): 2:43
Satellite (600 kb): 2:19

Can I burn the music I buy to a CD? (Back to Top)
You may play, burn and transfer all music purchased on Sony Music Store to any device or storage medium without restriction.